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Refund and Returns Policy

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  • Refund and Returns Policy

1. Introduction

Welcome to ALFI Chew. We understand that shipping, returns, and refunds are important aspects of your online shopping experience. We have established this policy to ensure that your transactions with us are smooth and satisfactory.

Effective date: 16th November 2023

  1. Shipping Policy

2.1 Processing and Delivery Times

  • Order Processing:All orders are processed within 1-2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Delivery Estimates:We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally, technical updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need extending. However, we will always work hard to keep these temporary changes to a minimum. ALFI Chew cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

2.2 International Shipping

  • Standard Shipping Times:We offer international shipping with the following estimated delivery times:
    • United States: 10-15 business days
    • Canada: 10-15 business days
    • Australia: 8-15 business days
    • United Kingdom: 5-12 business days
    • United Arab Emirates: 8-15 business days
    • Israel: 8-15 business days
    • European Union (EU): 8-15 business days
    • New Zealand: 8-15 business days
    • Singapore: 7-14 business days
    • Brazil: 10-20 business days
    • Rest of the world: 10-20 days
  • Customs, Duties, and Taxes:ALFI Chew is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including but not limited to tariffs, taxes, etc.).

2.3 Shipping Costs

  • Free Delivery:We offer free standard shipping on select orders. The availability of free shipping will be clearly communicated on our checkout page.
  • Paid Delivery:For orders not eligible for free shipping, the costs will be calculated and displayed at checkout based on your location and the size and weight of your order.

2.4 Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

  1. Returns Policy

3.1 Return Conditions

  • Approval Required:Returns must be approved by our customer service team. To initiate a return, please contact us directly at support@alfichew.com with your order number and reason for return.
  • Time Frame:To be eligible for a return, you must contact us  and return the item within 30 days of your purchase.
  • Condition of Items:Products must be returned unused, in their original packaging, and in the same condition that you received them.

3.2 Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

3.3 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@alfichew.com.

3.4 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  1. Cancellation Policy

4.1 Cancellation Before Shipment

If you change your mind before receiving your order, you have the option to cancel your order within a certain timeframe by contacting our customer service team. If your order has not yet been shipped, we will process your cancellation and issue a full refund.

4.2 Cancellation After Shipment

Once the order has been shipped, it cannot be cancelled. However, you can return the product to us according to our returns policy.

  1. Refund Process

5.1 Refund Eligibility: Refunds are only available for items that are in their original condition, have not been used, and are returned within the specified timeframe with prior approval from our customer service team.

5.2 Processing Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

5.3 Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@alfichew.com.

  1. Damaged or Incorrect Items

If you receive an item that is damaged, incorrect, or incomplete, please contact our customer service team within 48 hours of receiving the goods. We will work with you to ensure that the issue is resolved to your satisfaction, which may include a replacement, return, or refund as appropriate.

  1. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  1. Shipping Returns

To return your product, you should mail your product to our warehouse address provided by our customer service team upon the approval of your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  1. Contact Information

For any questions or concerns regarding our Shipping, Returns, and Refunds Policy, please contact us at:

  • Email: support@alfichew.com
  • Whatsapp: +4591640142
  • Address for Returns: [Warehouse Address], Guangzhou, China
  • Corporate Address: Baldersgade 37, 4tv, 8230 Aabyhøj, Aarhus, Denmark
  1. Changes to Our Shipping, Returns, and Refunds Policy

We reserve the right to modify this Shipping, Returns, and Refunds Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

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